Returns & Exchange Policy

At Shoesies, we want you to be happy with your purchase. Please read our returns and exchange policy carefully before making your purchase.

Online Purchases

We offer an exchange or store credit for eligible online purchases within 7 days of receiving your order.

Please choose carefully, as we do not offer refunds for change of mind.

To be eligible for an exchange or store credit:

• Shoes must be unworn and in their original condition.
• Shoes must only be tried on indoors on a carpeted surface.
• Shoes must not have any marks, damage or odours (including cigarette smoke).
• The original shoe box, packaging, hang tags and any accessories must be returned in their original condition.

Exchanges are subject to stock availability. If your preferred size or colour is unavailable, a store credit will be issued (less any applicable postage costs).

In-Store Purchases

Please choose carefully.

We do not offer exchanges or refunds for change of mind on in-store purchases.

Where approved, exchanges or store credit may only be considered within 7 days of the purchase date and must meet the same conditions listed above.

Faulty Items

If you believe your item is faulty, please contact us as soon as possible.

All faulty items must be returned for assessment and will be referred to the manufacturer. This assessment process may take up to 14 days.

If the item is confirmed to have a manufacturing fault, we will assist with a repair, replacement or other remedy in accordance with the Australian Consumer Law.

Sale & Clearance Items

All sale and clearance items are final sale.

No refunds, exchanges or store credit are available on sale or clearance items, unless the item is faulty under Australian Consumer Law.

Special Orders

Items specially ordered at a customer's request may be returned only by prior approval.

If accepted, a $20.00 handling/restocking fee will apply.

Return Address

Please send approved returns to:

Shoesies
Shop 1/275 Ocean View Road
Ettalong Beach NSW 2257

Once your return has been received and inspected, we will process your exchange or store credit where applicable.

Please note that any original shipping discount and return postage costs may be deducted from the store credit where applicable.

Product Information

Colours may vary slightly due to manufacturing processes, natural materials, photography, screen settings and individual devices.